The 5 Best Business VoIP Providers in 2022: RingCentral, Nextiva, Vonage, and More

Nosotros switched Vonage and Grasshopper in the rankings putting Vonage in the meridian five and Grasshopper as an honorable mention.

Updated: 3 months ago

We updated pricing data for Ooma, Nextiva, 8x8, and GoToConnect.

Updated: several months agone

Plan and pricing information was updated for 2022. V of our top brands had major pricing changes.

View all updates

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With business VoIP services, you lot don't have to worry about limited numbers of physical phone lines. There are tons of perks to using a VoIP service. Perks include being able to place VoIP calls from your desktop concern phone or your cell phone using your VoIP phone number. What is especially bang-up about it, is that when y'all call, your business concern phone number volition testify up on caller ID instead of your cell number or any yous are using to make that telephone call. This goes for incoming calls every bit well. They will punch the VoIP number and you can answer on whichever phone you want to use.

Over the last couple years, VoIP phone systems accept become more and more than of import every bit workers stay habitation. VoIP small-business phone systems enable employees at home to make and receive business organization calls using your concern phone number.

We searched through the VoIP market for the best services and found the pinnacle 13 all-time out there with RingCentral at the peak offering a wide feature range at a depression price and also price matching.

Best VoIP providers for modest concern

Plan

Starting cost (per mo. per user)

Features

Get started

Ring Central RingCentral

$xix.99* Voicemail-to-text, toll-gratis or local number, 100 cost-gratuitous minutes/mo.

Ooma Ooma

$xix.95 Unlimited calling in the United states and Canada, 3-way conferencing

Nextiva Nextiva

$xviii.95** Agree music, unlimited US calling, free number porting

Vonage Vonage

$19.99 Unlimited calling and texts, mobile and desktop apps

logo for 8X8 8x8

$15.00 Unlimited calling in the U.s. and Canada, mobile and desktop apps, Hard disk videoconferencing

Data as of 4/xiv/22. Offers and availability may vary by location and are subject to alter.
*With annual billing

Curious to find out more about the small business concern phone systems near you? Answer a few questions to find out more than about the options in your area.

RingCentral: Best overall

Data every bit of 3/vii/22. Offers and availability may vary by location and are field of study to change.
*With annual billing

RingCentral offers a well-rounded work-from-domicile solution that includes integrated messaging, unlimited videoconferencing, and cloud-hosted VoIP service right out of the box. The service includes a lot of features that other providers accuse extra for (such equally generous cost-free minutes). And small businesses don't have to worry about whether they're getting raked over the dress-down for their deject-hosted VoIP service because RingCentral offers price matching on plans with less than 50 lines.

RingCentral VoIP plans

Plan name

Starting price (per mo. per user)

Features

Get started

Essentials $19.99** Unlimited calls in the US and Canada, unlimited concern SMS, and squad messaging available
Standard $27.99* Unlimited calls in the US and Canada, 1,000 toll-complimentary minutes/mo., 4-person videoconferencing
Premium $34.99* 2,500 toll-gratuitous minutes/mo., 100-person videoconferencing, Salesforce® integration
Ultimate $49.99* ten,000 toll-gratis minutes/mo., 200-person videoconferencing

Data as of 4/five/22. Offers and availability may vary by location and are subject to change.
*With annual billing for 100+ users
**Price per user per month, from 2-20 users

Some other thing we love about RingCentral is its reliability. RingCentral promises a 99.999% uptime, significant both your in-house and at-home employees can rely on your VoIP system to piece of work whenever they need it. Plus, RingCentral plans include unlimited net faxing, phone conferencing, and videoconferencing for upwards to 100 participants. Video meetings can fifty-fifty concluding upwards to 24 hours—but in case.

Here are a few other features business concern owners are sure to dearest:

  • Unlimited calls within the US and Canada
  • A toll-complimentary or local phone number
  • Automated telephone call recording
  • Entering caller ID
  • 2,500 toll-free monthly minutes
  • Service in 100+ countries worldwide
  • Voice menus in 10 different languages

And if you ever experience trouble with your VoIP system, RingCentral's customer service team is available 24/seven via online chat or via telephone during standard concern hours. Keep in mind, though, that usually only larger enterprises get U.s.-based support—small businesses normally go outsourced to overseas customer service representatives. If that doesn't work for yous, though, RingCentral also offers ticket service, an extensive online knowledge base, and weekly webinars to reply common questions.

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Every bit a consultancy marketing business for small-business concern owners, part of our business concern is to aid modest-business owners set their VoIP and local phone numbers. We used to have RingCentral, and we brash our clients to utilize information technology. RingCentral gives you a local phone number regardless of whether you are in the building or non—or even in the city. You lot will always have a local telephone number that you lot tin redirect to any jail cell telephone, depending on who'due south working in the company. RingCentral offers practiced customer service and has great flexibility, but it's a flake expensive.

Business dot org staff writer avatar

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Our real estate investment company has 14 phone lines altogether. For a phone service, we needed a local number, proficient call quality, uninterrupted service, calling apps for our laptops and cell phones, and an internal messaging platform for team communication. We started out with a niche company called Sound Communications, but their phone call quality and app were not very expert. And then once we made a scrap more than income, we decided to switch to RingCentral. RingCentral provides great call quality and is highly recommended in the existent estate investment community. They are on the pricier side—$419.88 per line per year—but I'm OK with the price because their service is worth it and the high-quality telephone calls are very important to our business.

Ooma: Best VoIP service for at-dwelling work

Data as of 12/7/21. Offers and availability may vary by location and are subject to alter.

With its affordable pricing and scalable solutions, Ooma is one of our favorite modest-business phone services. But Ooma'south Office and Office Pro plans too stand out as some of the best VoIP phone service offerings for businesses with at-dwelling house employees.

Ooma phone systems are flexible, so y'all can employ your office phone while working at dwelling, place and accept work calls on your prison cell telephone, and even use the Ooma desktop app to place calls on your reckoner. And Ooma'south plans stay affordable even with an upper-tier plan.

Ooma VoIP plans

Program

Starting price (per mo. per user)

Features

Get started

Ooma Office $19.95 Unlimited calling in the Usa and Canada, iii-fashion conferencing
Ooma Office Pro $24.95 Call recording, enhanced call blocking, voicemail transcription

Data equally of 4/five/22. Offers and availability may vary by location and are subject to alter.

Ooma's remote features tin can aid your business stay up and running no thing where your employees are. For starters, Ooma's mobile and desktop apps allow remote employees to brand and receive unlimited calls within North America using your business number.

We likewise like Ooma's Ring Groups feature, which lets you lot group extensions together in your phone organization then they all ring simultaneously. And then information technology transfers the call to whichever employee answers kickoff. This allows your customers to go through to a representative as rapidly every bit possible and provides a backup in case ane of your employees has to step away to deal with childcare or move the laundry along.

Businesses working remotely should keep in mind, though, that Ooma offers videoconferencing only on the Ooma Part Pro programme. Otherwise, you go a briefing line that lets at-dwelling house employees collaborate over the telephone. That puts Ooma a stride backside some of the other providers on our listing, just with providers like Nextiva currently offering their video collaboration tool to businesses for free, it shouldn't be a major issue.

Nextiva: All-time VoIP software for midsize businesses

Data as of 3/7/22. Offers and availability may vary past location and are subject area to modify.

Nextiva is dandy for midsize businesses on a budget considering it delivers an impressive balance of pricing and features. Nextiva's mobile app and desktop app allow your employees to ditch the clunky office phones of the by, and the service's online management platform makes it easy to juggle multiple lines—even when your employees are all working from different locations.

Nextiva VoIP plans

Programme

Starting price (per mo. per user)

Features

Become started

Essential $18.95 1,500 cost-gratuitous minutes, unlimited cyberspace fax, video and audio meetings
Professional $22.95 three,000 price-costless minutes, unlimited videoconferencing, team messaging
Enterprise $32.95 12,500 price-complimentary minutes, voicemail transcription, advanced business integrations

Data equally of 4/5/22. Offers and availability may vary by location and are subject to change.

Nextiva service as well provides a number of helpful features for businesses working from home. For starters, there's the Nextiva app, which lets you use your business phone number to make calls remotely from your desktop or mobile devices. Nextiva's team collaboration tool, Cospace, also lets your team collaborate via video chat, so you tin keep everyone 1 the aforementioned page.

Word to the wise, though: Nextiva's pricing can exist a picayune circuitous, and then make certain yous click around the website's pricing page to find the accurate pricing for your concern. The website lists the Essential plan at $17.95 per calendar month, for instance. Merely if you lot click the tiny question mark next to the toll, you notice out that toll is only for prepaid 36-month contracts on plans with 100 or more users. If y'all're a small business on a calendar month-to-calendar month plan, you lot'll really wind up paying $30.95 per month for the same package.

That being said, we remember it's impressive that none of Nextiva's plans price more than $45 per month—especially because all the VoIP service features yous go. And for businesses with at-habitation employees, features similar unlimited videoconferencing (with a Professional plan or higher), screen sharing, and team messaging make it easier to get work done even when everyone'southward physically distant.

Vonage: Best for small businesses

Data as of 4/xiv/22. Offers and availability may vary by location and are subject to change.
*With twenty–99 users

As 1 of the earliest VoIP services on the market, Vonage is one of the nearly well-known PBX solutions currently available. And for expert reason.

Vonage telephone service can easily grow with your company, and so you don't accept to worry about difficult transitions to new systems every bit your needs expand. Vonage integrates with everything from Salesforce to Slack, and then you lot're covered if your business ever outgrows its electric current customer relationship tools. And Vonage offers VoIP communications features that make the service easy to employ even when y'all're at home.

Vonage VoIP plans

Programme

Starting price (per mo. per user)

Features

Become started

Mobile $xiv.99* Team messaging, unlimited calling and texts, mobile and desktop apps
Premium $24.99* Videoconferencing, multi-level motorcar bellboy, CRM integrations
Advanced $34.99* Phone call group, visual voicemail, xv hours of telephone call recording

Data every bit of iv/xiv/2022. Offers and availability may vary by location and are subject to change.
*With 20–99 users

Vonage plans offering smashing features for at-abode employees, including unlimited team messaging, unlimited calls, and unlimited business text messages on every programme. However, if videoconferencing is important to your business, you'll need to upgrade to the Premium plan.

We also similar that Vonage offers 20 third-party integrations through the Vonage App Middle, which is bachelor even on the Mobile plan. This feature allows yous to sync your VoIP telephone system with select accounting, inventory, and CRM software and then you can build out a completely interconnected business.

Furthermore, all Vonage customers get 24/7 customer support and Information technology solutions. Between that and all the other features included on Vonage's bones telephone system plans, information technology's a dandy solution for modest businesses that want advanced features at a budget price. And Vonage tin can definitely go on upward when it'due south time to upgrade your devices or add together more lines, so your business can easily abound within your existing VoIP system.

8x8: Best budget purchase

Data every bit of 4/5/22. Offers and availability may vary by location and are subject to alter.

Given all the economic dubiousness faced past pocket-sized businesses today, choosing a low-price VoIP phone service makes a lot of sense. Fortunately, 8x8 offers three simple, feature-loaded plans that can help you lot keep your expenses depression while also getting all the VoIP features you need.

8x8 even offers integrations with third-party business apps like Salesforce, Zendesk, Netsuite, and Microsoft Dynamics. That fashion, your business can build out a complete enterprise resources planning solution that allows your inventory, accounting, point-of-sale, and client service to work together seamlessly—all without having to shell out big money for information technology.

8x8 VoIP plans

Program

Starting price (per mo. per user)

Features

Get started

8x8 Express $15.00 Unlimited calling inside the U.s. and Canada, Auto Bellboy
X2 $24.00* Unlimited calling within fourteen countries, single sign-on, Hard disk drive videoconferencing
X4 $44.00* Unlimited calling inside 47 countries, operator switchboard, phone call analytics

Information every bit of 4/5/22. Offers and availability may vary past location and are bailiwick to change.

*When billed annually

All 8x8 plans include team messaging, HD videoconferencing, and screen sharing, you yous tin can easily go along all your at-abode team members engaged and collaborative. And contact centers that have transitioned to remote work can still enjoy features like omnichannel routing, which allows your employees to engage with customers via chat, social media, text, and phone—all in one platform.

And of class, you lot can't ignore the fact that 8x8 offers full internet phone services that offset at simply $12 per month. The company's introductory program fifty-fifty offers an auto attendant to help transfer calls to the appropriate extension without you needing to pay a receptionist to answer the phone—a feature other internet and phone providers don't offer except on upper-tier plans.

That beingness said, 8x8'southward programme upgrades are not the cheapest on our list. But considering the number of features you get for the price, we call up it's a proficient value for most companies looking for a VoIP phone system that offers a lot of bang for your buck.

Honorable mention VoIP service providers for modest businesses

Honorable mention VoIP providers for small-scale business organization

Plan

Starting price (per mo. per user)

Features

Get started

Grasshopper Grasshopper

$26.00** 1 number, upward to 3 extensions, Voicemail to Email, virtual fax

Verizon Verizon VoIP

$35.00 Simultaneous mobile ring, Machine Attendant, Voicemail to E-mail

Go To Connect Logo GoToConect

$22.00* Fax to Email, custom greetings, custom schedules

Mitel Logo Mitel

$25.49* Mobile integration, call routing, personal agent queuing, reporting

Phone.com Phone.com

$x.39* 300 minutes/mo., unlimited extensions, call queuing, Voicemail to E-mail

fusion connect logo Fusion Connect

$xiv.95 Telephone call queuing, call routing, supervisor dashboard

1-VoIP ane-VoIP

$xiv.97 Digital telephone call forward, auto attendant, virtual fax

Frontier

Varies Shared workstations, machine attendant, desktop portfolio

Data as of 3/7/22. Offers and availability may vary by location and are subject to change.
*With almanac billing

**With contract

Grasshopper: All-time for mobile businesses

Information as of 12/7/21. Offers and availability may vary by location and are field of study to modify.
*With annual billing

Now more than ever, businesses are discovering that they don't need their employees to work in an office environment to exist successful. But Grasshopper is an especially neat VoIP software for mobile businesses like food trucks and pop-up stores.

Similar many other VoIP telephone services, Grasshopper offers iOS and Android apps that permit y'all to make and receive business calls on your prison cell telephone. But unlike the competition, it allows you to customize telephone call forwarding rules for each phone extension on your programme. That fashion, each of your employees or business organization locations can manage calls in whatever manner works best for them.

Grasshopper VoIP plans

Plan

Starting cost (per mo. per user)

Features

Get started

Solo $26.00* ane number, up to 3 extensions, Voicemail to Email, virtual fax
Partner $44.00* 3 numbers, up to half dozen extensions, Voicemail to Electronic mail, virtual fax
Small Business concern $lxxx.00* 5 numbers, unlimited extensions, Voicemail to Email, virtual fax

Data as of 3/seven/22. Offers and availability may vary by location and are discipline to change.
*With almanac billing

Grasshopper is keen for pocket-sized businesses, and so why didn't we name it our peak small-scale-business phone service? To be honest, we call back Grasshopper is a little expensive compared to other options on the table. Grasshopper plans start at $26 per calendar month (assuming yous sign upward for annual billing), which is pretty pricey considering you get only one business phone number with up to three extensions.

Grasshopper also offers fewer unified communications features than other PBX solutions. You also have to provide your ain devices. That'due south not a big deal if your employees are all working from home and using their cell phones or desktop phones to identify calls. Just information technology may pose a problem if you demand to upgrade your function's old analog phones.

Oh, and Grasshopper only offers service to businesses in the United states of america and Canada.

On the upside, though, Grasshopper offers the aforementioned features beyond all its plans. Dissimilar other business VoIP solutions, you don't take to upgrade your program just to get business texting (for instance). That ways your business tin can enjoy the same high-terminate VoIP telephone system features every bit a large visitor, even if y'all take only a couple of lines.

Verizon VoIP: Virtually reliable

Data as of 12/vii/2111/9/21. Offers and availability may vary by location and are subject to modify.
*With 2-twelvemonth contract

Verizon's mobile solutions and ultra-fast fiber-optic internet connections (named Fios) have made the company the current gold standard when information technology comes to reliable telecommunications. And frankly, Verizon doesn't disappoint when information technology comes to its bring-your-own-device (BYOD) VoIP service.

Verizon's entreatment ultimately comes down to its reliability. The telecommunications behemothic offers both fiber-optic and DSL connections nationwide. And say what you desire about Verizon'due south client service—the company is 1 of the few internet and phone providers with a reputation for maintaining a state-of-the-art network with few to no dropped calls on its internet phone

Verizon VoIP plans

Plan

Starting toll (per mo. per user)

Features

Get started

Business Digital Phonation (1 to 10 lines) $35.00* Unlimited nationwide calling, 45+ phone call management features, secure VoIP network
Concern Digital Voice (6+ lines) Price available upon asking Unlimited nationwide calling, 45+ call direction features, secure VoIP network

Information as of 3/seven/22. Offers and availability may vary past location and are subject field to change.
*With two-year contract

Unfortunately, that reliability doesn't exactly come cheap. Verizon's Business Digital Vocalization VoIP plans outset relatively high, and if you need more lines, yous'll need to phone call and get a quote to become verbal pricing. It's a sliding-scale illusion that would end up costing nearly the aforementioned no affair the number of people in your enterprise. But Verizon isn't a budget choice for modest businesses: it'south a reliability option.

If you're located in 1 of the 21 states that currently enjoy Verizon Fios service—which are mostly in the northeast—yous'll take access to 1 of the fastest internet connections available, which is perfect for VoIP. If your at-home employees don't have Verizon Fios internet or your business is in DSL-merely country, the speed will be slower, only uptime is however guaranteed at 99.95%. Either net choice will support steady VoIP service, and if your business is more than medium-sized than small, Verizon could add up to a better value in the long run (especially if you're in Fios territory).

Since Verizon is a massive visitor, client service ratings are in line with what you'd usually read in the comments section—meaning, people are far more motivated to complain than praise. Navigating Verizon's bundling plans for businesses may be similar a choose-your-own-adventure odyssey, but its support lines are segregated well, with separate contacts for small, medium, and larger businesses. Verizon also offers competitive SLAs (service level agreements) for quality and service and 24/seven VoIP phone services support via phone, email, and tickets.

Verizon Business Digital Voice isn't necessarily budget friendly for a smaller business, merely the upper-tier plans should be attractive to medium and larger outfits that need reliable uptime, or at least prefer an all-in-one telecom provider.

GoToConnect: Best feature-rich VoIP

Data equally of three/seven/22. Offers and availability may vary by location and are subject to alter.

GoToConnect has virtually as many glowing critical reviews as the Radiohead discography, minus the pretentious lyricism. GoToConnect has established a positive industry reputation since its launch as Jive in 2006, thanks mostly to its interface simplicity, focus on pocket-size businesses, and large array of telephone features that are available to all pricing tiers.

GoToConnect VoIP plans

Plan

Starting price (per mo. per user)

Features

Get started

Basic $22.00 1–4 users, Fax to Email, custom greetings, custom schedules
Standard $26.00 5–9 users, custom hold music, corporate directory, conferencing
Premium $39.00 x–24 users, Voicemail to Email, spider web user portal, unlimited extensions

Data as of 3/7/22. Offers and availability may vary by location and are subject to change.

All these tiers deliver top-notch telephone service features, which include the following perks:

  • Phone call routing
  • Caller ID
  • Do Not Disturb
  • Custom hold music
  • International calling
  • Advanced ring strategies
  • Unlimited call queues

In addition, GoToConnect plans deliver unlimited videoconferencing for up to 250 participants. That makes company-wide meetings a lot easier while your employees are based from domicile. Plus, GoToConnect offers virtual international numbers in more than 25 countries—though you'll accept to pay a $nineteen.99 setup fee, plus an additional monthly fee of anywhere from $v.99 to $23.99 a month (depending on the country where the number is located).

Nosotros likewise like that GoToConnect'south phone systems are like shooting fish in a barrel to set up and come with US-based 24/vii phone, live chat, and email support (with specific assist for small businesses, big businesses, regime agencies, and education clients). Overall, it's a simple and feature-loaded VoIP phone arrangement that works for all kinds of businesses.

Go your business connected

RingCentral is our top VoIP choice for small businesses because of its unlimited domestic business telephone and messaging, starting at just $19.99/mo.

  • Adjustable to your business needs from equipment rentals to cost-free numbers
  • Global infrastructure with an piece of cake setup
  • Easy to scale and discover a plan that works for you—regardless of your concern's size

5 more VoIP providers reviewed by Business.org:

Mitel Logo

Runner-up for mobile businesses

This VoIP telephone organisation for small-scale business concern focuses primarily on delivering solutions for businesses operating on their mobile devices. Mitel plans start at $20.99 per month per line, which includes unlimited minutes, audioconferencing, videoconferencing, and integrations with Outlook and G Suite. Plus, Mitel is offering costless service until 2021 to assistance businesses deal with the effects of coronavirus.

Phone.com Logo

Cheapest plans

Phone.com offers super inexpensive Vox over IP plans, starting at just $12.99 per month per user (with an annual plan). Its 300-minute-per-month Base program makes information technology the perfect small-business organization VoIP phone service—equally long every bit you use one of the few CRMs Phone.com offers integrations for.

fusion connect logo

Best customer service

Fusion Connect provides reliable unified communications systems for client service–oriented businesses. Fusion Connect's PBX solutions start at $xiv.95 per month per user—not too shabby considering y'all go over 50 communications features equally function of your program.

1 VoIP Brand Logo

Most flexible

1-VoIP provides VoIP software for businesses on a budget. Customers go full VoIP features, pay-per-minute calls, and the flexibility to apply your existing devices, starting at $14.97 per calendar month per line. Merely don't expect a lot of integration with your CRM.

Honorable mention

Frontier AnyWare offers flexible hosted PBX solutions for modest to midsize businesses. The bodily cost of Frontier'south business telephone service varies past area, so you lot'll need to visit the Frontier website and enter your accost to find out how much it would cost to get the right solutions for your specific business.

What other business owners say

iBEAM Construction Cameras

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The biggest recommendation I tin brand is to make sure yous/the business concern have enough bandwidth to handle VoIP services.

VoIP FAQ

Since VoIP is a relatively new technology that differs from traditional copper-line telephone systems, there may exist a scrap of a learning bend before you dive into adopting information technology for your business. Here are a few elemental points to get started.

What basic features do you get with VoIP service?

Just every bit a smartphone tin can do more than a landline phone, a VoIP phone arrangement for business organization can perform all the expected tasks of standard business phone plans then some. They're a peachy choice for pocket-sized businesses that demand total functionality, and the VoIP systems we've reviewed include well-nigh, if non all, of the following features:

  • Web-based arrangement administration
  • Mobile management (iOS and Android)
  • Automated bellboy
  • Hold music
  • Call forwarding
  • Conference bridging
  • Conference calling
  • Caller ID
  • Telephone call blocking
  • Call waiting
  • Telephone call transferring
  • Find Me/Follow Me
  • Ring groups
  • One-line sharing on multiple phones/devices
  • Videoconferencing
  • Voicemail to Email (as audio file)
  • Voicemail to Text
  • Fax to Text (as PDF)

What is PBX?

A individual branch exchange (PBX) is the closed telephone network within a business, which employees share for outbound, inbound, and interoffice phone calls. VoIP systems manage PBXs off-site through cloud PBX hosting, eliminating the need for plush (and space-hogging) on-premise equipment and maintenance.

What is a SIP trunk?

A SIP (session initiation protocol) body carries voice, data, and video through a "body" that replaces copper telephone connections through the conventional PSTN (public switched telephone network), consolidating telephone and internet service into a single digital line.

In plain English, SIP trunking allows you lot to physically disconnect from your phone company, opening the door for digital, internet-powered options (read: VoIP). And unlike hardwired telephone lines, digital lines let you to scale your phone solutions as your business grows.

What is a VoIP number?

A VoIP telephone number is just similar a regular telephone number, but it's assigned to a user rather than a specific physical phone line.

When landline providers set up your telephone system, they map your new number to the physical copper connections that are hardwired into your abode. Just with VoIP phone systems, your number is assigned to your internet phone services account. That allows you to admission your VoIP phone number (and brand VoIP telephone calls) from any device with an internet connection. That gives you the flexibility to apply your VoIP telephone number at home, in the office, or even from your smartphone.

What is number porting?

If you'll be switching to a VoIP business arrangement, will you desire to keep your current phone number? Most VoIP services offer number porting, which lets you transfer—or port—your number to a new service. Check for number porting in a VoIP service's features; some will utilize it for free, while others may charge a one-time fee.

What does BYOD stand for?

BYOD stands forbring your own device. This term refers to employees conducting company business on personal laptops, tablets, and phones instead of on visitor-owned gear. Most VoIP companies offer BYOD features and solutions within their plans, either included or at additional cost. Nevertheless, extra It security layers and visitor guidelines for BYOD are on you.

What is power outage vulnerability?

As mentioned earlier, VoIP is entirely reliant on a loftier-speed net connectedness—and is also entirely at the mercy of ability outages. Phone lines may exist archaic, but they still work in a coma—cyberspace equipment and connections, non and then much. If your business requires 24/7 uptime, make sure fill-in power sources are in identify.

What is E911?

Unlike traditional telephone lines, VoIP numbers tin't be traced by 911 operators. This doesn't mean you'd be helpless in case of a natural disaster or Sasquatch attack, however. Upon initial setup at a location, y'all only need to enter your info manually through the system's E911 (Enhanced 911) feature, which will attach a physical address to your VoIP number.

Business organisation owners report that VoIP keeps them connected during Covid-19

But how crucial is Phonation over Internet Protocol (VoIP) in 2021? According to small-scale-concern owners, very—and getting more and more important all the time.

That'due south good news for the VoIP industry, which saw an 8.3% growth in 2020 amid stay-at-home orders and public health concerns.1 That growth should continue, and multiple studies project that the VoIP industry volition earn a US market revenue of at least USD $55 billion in 2025.2,iii

Based on a survey conducted by Business.org, predictions of the VoIP industry's continued expansion are right on track. Per our survey results, over 64% of surveyed small businesses added VoIP services during the pandemic. And a full 85% of surveyed business owners said VoIP kept their teams more connected throughout 2020.

Our survey results

So apart from the fact that business owners in 2020 switched to or added VoIP in increasing numbers, what else did we acquire? For one, more than modest-concern owners with one business organization location added VoIP this year than businesses with multiple locations—61% of respondents had businesses with one location while 39% had businesses multiple locations.

survey for switching to voip

Additionally, surveyed business concern owners value VoIP for more than than its connectivity:

  • 84% said VoIP saves their business money
  • 87% said VoIP improves their ability to offer better customer service
  • 50% said they chose VoIP to help increase worker productivity

And our survey respondents also accept a few concerns nearly the future of VoIP:

  • 54.v% said they worried about AI chatbots using VoIP
  • 60.v% said they worried most increased spam calls related to VoIP

Concerns of voip

VoIP will remain crucial in the post-pandemic business organisation globe

VoIP is an essential part of an ever-increasing number of businesses. And with global 5G availability on the horizon, VoIP is perfectly positioned to get the next multi-billion-dollar industry. We're interested to meet whether the VoIP industry hits that number in 2025—or, thanks to the new piece of work-from-home norm, much sooner.

Methodology

Nosotros partnered with Pollfish to conduct an anonymous survey of 650 pocket-size-business organization owners who currently apply VoIP. Business.org analyzed the results and compiled this written report. To larn more about Pollfish and how it organically finds respondents, check out its methodology.

Disclaimer

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will piece of work all-time for each individual or business, so consider your unique needs when choosing products and services.

Sources:

  1. IBISWorld, "VoIP Industry in the Us," October xi, 2020. Accessed December seven, 2021.
  2. MarketWatch, "Voice over Cyberspace Protocol (VoIP) Market Size to Witness Revenue of USD 55 billion by 2025," November nine, 2020. Accessed December 7, 2021.
  3. Global Market Insights, "VoIP Market Size Forecast 2019-2025 | Manufacture Share Analysis Report," Apr 2019. Accessed December 7, 2021.

Courtenay Stevens

Written past

Courtenay Stevens

Courtenay cut her teeth (and occasionally her tongue) on the world of business when she was viii years old, licking envelopes to help her dad mail calendars to his clients. Ever since, she has fostered a passion for entrepreneurship, which makes modest business one of her favorite topics to write well-nigh. When Courtenay isn't writing, she enjoys podcasting well-nigh popular culture and attempting to keep up with her hellspawn (aka children).

telephone dialing

Ooma VoIP Review 2022

Ooma VoIP is an easy-to-use business organization telephone solution for your very pocket-size business. All-time Budget...